RETURN & EXCHANGE POLICY
Tula's Hassle-Free Return & Exchange Policy
Size issues? Quality concerns? Changed your mind?
We've got you covered. Tula makes returns and exchanges simple, transparent, and easy, subject to the terms of this Policy.
We offer exchanges and returns within 7 days from the date of delivery. Once your exchange/return request has been accepted by our team after verification, you will receive a notification on your registered email, and your order will be picked up by our logistics partner within 24-48 hours, subject to serviceability and location.
HOW TO INITIATE
All return and exchange requests must be submitted through: https://tulaathleisure.com/apps/quickreturns
EXCHANGE POLICY
One-Time Free Size/Color Exchange
- Each order is eligible for one free size or color exchange.
- Once the original item is collected from you, we will dispatch the exchanged item, subject to availability, from the warehouse.
Eligibility
- Items must be unused, unwashed, undamaged, and free from stains, perfume, makeup, or deodorant marks. Tags and packaging must be intact.
- Products must be in original condition with hygiene seal (if applicable) unbroken.
Availability
- Exchanges are subject to stock. If the requested item is unavailable, store credit will be issued for the full product value.
After Your Exchange
- If you wish to return or exchange an item after your first exchange has been completed, a refund or credit will be issued only as store credit.
- You will need to place a new order for any replacement product.
Example: If you exchanged a legging for a different size and later want to return it, you will receive store credit equivalent to the item's value, which can be used on a new order.
Discount Clause
- Any discounts applied to the original purchase will not be carried forward to exchanged items. The exchange will be processed at the full price of the new item.
Price Difference
- If you exchange for a higher-priced item, you pay the difference.
- If you exchange for a lower-priced item, the difference will be issued as store credit only.
Example: If you purchase leggings for ₹2,299 and exchange them for a tank top worth ₹1,299, the ₹1,000 difference will be issued as store credit.
RETURN POLICY
Return Window
Returns are accepted within 7 days from the date of delivery.
Return Fee
A flat fee of ₹150 will be applied to all returns, regardless of the number of items being returned from that order.
Example: If you return multiple items from the same order, the total return fee remains ₹150.
Refund Options
Prepaid Orders: You may choose to receive your refund either as Store Credit or via Original Payment Method (minus ₹150 return fee).
COD Orders: Refunds for Cash on Delivery orders will be provided as Store Credit, UPI, or Bank Transfer (minus ₹150 return fee).
Non-Refundable Charges
- Original shipping charges (if any) are strictly non-refundable.
- Return shipping fee of ₹150 will be deducted from refund.
Refund Timeline
Refunds are processed within 5-7 working days after the return item passes our quality check at the warehouse, and may take additional time to reflect depending on your bank or payment provider timelines.
Single Request Rule
All returns and exchange requests for the same order must be placed together at the same time. Requests cannot be raised on separate days. If a request is raised separately on a different day, Tula Athleisure reserves the right to charge an additional fee of ₹150.
PICKUP & SHIPPING RULES
Reverse Pickup
- Arranged only in serviceable areas covered by our courier partner.
- Pickup scheduled within 24-48 hours of approval.
Non-Serviceable Areas
- Customers must self-ship to our warehouse address (provided via email), unless otherwise agreed by Tula Athleisure.
Pickup Attempts
- A maximum of 2 pickup attempts will be made. If unsuccessful, the request will be cancelled.
GENERAL CONDITIONS
- To process claims for damaged, defective, or missing items, a clear, uncut unboxing video of the original package is mandatory. Claims without valid video proof or any other evidence may not be entertained. Tula Athleisure shall have the sole discretion in this regard.
- Requests must be raised within 7 days of delivery.
- Products sent to our warehouse without an approved return or exchange request will not be accepted or refunded.
- Tula Athleisure reserves the right to deny any exchange or return if the product fails QC or if the policy terms are not met.
- Orders can be cancelled only before they are shipped from our warehouse. Once shipped, cancellations are not possible and returns must be initiated after delivery as per this return policy.
WHAT WE DON'T ACCEPT FOR RETURNS/EXCHANGES
❌ Products that have been worn, washed, or used
❌ Items with tags or hygiene seals removed
❌ Products with stains, odors, makeup, or perfume marks
❌ Items damaged due to customer mishandling
❌ Sale/Final Sale items (if marked as non-returnable)
❌ Returns requested beyond 7 days of delivery
DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product:
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Email us immediately at support@tulaathleisure.com with:
- Order number
- Photos/video of the defect
- Description of the issue
- We will arrange a free pickup and replacement or full refund (including return shipping) after verification.
- No return fee will be charged for manufacturer defects or shipping damage.
STORE CREDIT
- Store credit has no expiry date.
- Can be used on any future purchase at tulaathleisure.com.
- Non-transferable and cannot be redeemed for cash.
- Automatically applied at checkout when logged into your account.
GRIEVANCE REDRESSAL
If you have any concerns, complaints, or grievances regarding any order, refund, return, exchange, payment, or use of the website, you may contact our Customer Support team using the details below:
Email: support@tulaathleisure.com
WhatsApp: 9833667928
If you have any questions or need any further assistance, please feel free to reach out to us on WhatsApp at 9833667928 or via email at support@tulaathleisure.com.